User Experience Walkthrough Report

(Accesibility and usability heuristic evalutions combined with cognitive walkthroughs)

Evaluation Completed by: Jim Eng (adjusted by Harriet to fit walkthough report template)

URL: http://....

*Date:*July, 2007

Scope of Walkthrough

¿ File Picking in Calendar / Schedule - How do faculty want to pull information into events in the Calendar tool - from their desktop, another tool within the site or another site?

User profile(s) and context of use:

¿ Instructor
¿ Student and Researcher profiles are not addressed in detail.

Scenarios:

¿    General Overview (heuristics)
¿    Instructor offers access to a file already added to Resources, using filepicker.
¿    Instructor inserts a link to another website, using filepicker.

Assumptions for this evaluation:

¿ [List any additional assumptions used in evaluation]

Usability Positives
The filepicker's representation of Resources content is similar to the view found in the Resources tool itself, building on familiarity with that tool.

Priority Legend:

High = Task cannot be completed

Medium = Task completed with significant effort and failed attempts

Low = Task completed with minor complications and/or annoyance

Summary of Issues Found

	Usability Issues	Suggestions for solution
1	No way to change display name for files uploaded in Attachments Helper	Include some sort of 'display name' box
2	No way to change display name for URLs added in Attachments Helper	Include some sort of 'display name' box
3	Very very difficult to get at an attachment you previously added to another event
4

Cognitive Walkthrough Worksheet

(issues should be included in summary above)

Scenario 1: Faculty member Lily Langley wants her architecture students to read a specific article (in her Resources folder) for their next studio class.
She has already started to create the event

#	Step	Screen	Comments
1	She sees a long form that sets all the details for the event.
2	She scrolls down if necessary to "Add Attachments."	See above screenshot	Users may have to scroll down to find this option.
2			Users may mistake this button for the 'add event' functionality, particularly if they have scrolled the page far enough down to see the 'add attachments' button, but not the 'save event' button. Could we encourage people to use a different indications for adding attachments in their tools?
3	She scrolls down if necessary to "Select a resource."		The lower part of the form has the important advantage of presenting the Resources menu in a familiar form.
3			Many familiar tools would let you click on a file to select it. In this case, that opens the file. You have to notice an "Attach a copy" link well to the right. However, the preview functionality is useful.
4	She sees the resource she chose displayed at the top of the page		The 'Continue' and 'Cancel' buttons appear both towards the top and at the bottom of the page, and are clear.
4			Resources 2.4 doesn't call them URLs, does it? It's now something like 'add a web link (URL)'.
5	She clicks the 'continue' button and saves her event

Scenario 2: Faculty member Lily Langley wants her architecture students to read a specific article (on her desktop) for their next studio class.
She has already started to create the event

#	Step	Comments
1	She sees a long form that sets all the details for the event.
2	She scrolls down if necessary to "Add Attachments."	Users may have to scroll down to find this option.
3	She clicks on the button (browser specific) to browse her desktop	There is no way to change the display name for an attachment uploaded from the desktop.
4	She sees the resource she chose displayed at the top of the page	The 'Continue' and 'Cancel' buttons appear both towards the top and at the bottom of the page, and are clear.
5	She clicks the 'continue' button and saves her event

Scenario 3 Faculty member Lily Langley wants to find the article she uploaded to one event and attach it to another .

To link to attachment uploaded as attachment in another event:

#	Step	Comments
1	Save new event
2	Open other event	Hard to navigate to other event
3	Copy link to attachment into clipboard	Link label indecipherable (see figures 5 and 6 below)
4	Edit new event
5	Click "add attachment" button
6	Paste link into URL field
7	Press enter key on keyboard ("add" button not enabled for some reason)
8	Click "continue" button

User tasks/goals

Goal/Task	Actor	Audience	Difficulties
Upload file to be viewed in event	Person creating/revising event	Anyone viewing event	No way to change label for attachment
Link to external website	Person creating/revising event	Anyone viewing event	No way to change label for attachment
Link to file in MyWorkspace	Person creating/revising event	Anyone viewing event	No way to change label for attachment
Link to file uploaded as attachment to another event	Person creating/revising event	Anyone viewing event	Hard to navigate to other event, Link label indecipherable (see figures 5 and 6 below)
Modify or remove an existing link	Person creating/revising event	Anyone viewing event