User Experience Walkthrough Report 

(Heuristic evaluation combined with cognitive walkthroughs)

Evaluation Completed by:    Daphne Ogle

URL: bSpace (Berkeley's Sakai) https://sak-qa.berkeley.edu/portal/site/1b94954c-80dc-4b3d-802a-1109b91d647a/page/1d7ea7e0-8ae9-4123-0048-0126c711a608

Date: July 17, 2007

Scope of Walkthrough

File Picking in Wiki Tool - How do users want to use, refer to and pull files into the wiki tool - from their desktop, another tool within the site or another site? 

User profile(s) and context of use:

• Instructor/Lecturer
• Student
• Researcher

Use Cases:

1. General Overview (heuristics)
2. Insert a link to a document within my wiki page that I want to open in its original application
3. Display a document within the wiki page (display contents of word document on the page for instance)
4. Wiki used as syllabus - direct students to various information in the site (an assignment, a calendar item, etc.)
5. Display information from another tool within the wiki (i.e. display average course grade or an announcement) NOT AVAILABLE FUNCTIONALITY
6. Duplicate a wiki page I have in another site (which includes anything attached to it) NOT AVAILABLE FUNCTIONALITY

Related Scenarios

The following scenarios will be the focus of the walkthrough section of the evaluation. Rather than task based like the use cases above, these scenarios are realistic activities the specified user is likely to complete. A scenario likely includes many use cases strung together and in context to complete an entire activity.

• A lecturer uses the wiki to structure her course, sometimes called a syllabus in the US. She has a variety of files she wants to link to and/or display within the page. For example, the front page might list the 8 seminars that will take place that term, and clicking on each link takes you to a page with an overview of the seminar, links to the pre-session reading as PDFs, links to a pre-session task as a Word document.

• Students in an HCI course create a project site for their team design project. The instructor has requested that they create a project overview in the wiki.

• A research group is planning a conference presentation. They draft it all together using the wiki, and when they are happy with it, they turn it into a PDF, which is then attached to the original wiki page.

Assumptions for this evaluation:

¿    [List any additional assumptions used in evaluation]

Priority Legend:

High = Task cannot be completed

Medium = Task completed with significant effort and failed attempts

Low = Task completed with minor complications and/or annoyance 

Summary of Issues Found 

Cognitive Walkthrough Worksheet

(issues should be included in summary above)

*Scenario 1: A lecturer uses the wiki to structure her course, sometimes called a syllabus in the US. She has a variety of files she wants to link to and/or display within the page. For example, the front page might list the 8 seminars that will take place that term, and clicking on each link takes you to a page with an overview of the seminar, links to the pre-session reading as PDFs, links to a pre-session task as a Word document.
*

Scenario 2: Students in an HCI course create a project site for their team design project. The instructor has requested that they create a project overview in the wiki.

Scenario 3: A research group is planning a conference presentation. They draft it all together using the wiki, and when they are happy with it, they turn it into a PDF, which is then attached to the original wiki page.