Bottom-Up Guidance for Support

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Last updated: Dec 04, 2008Version comment
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Bottom-Up Guidance for Support

Top 5 Issues Working Summary: This document organizes the contributions below, and shows interested parties and work in progress.

Here are questions that have come to user-support staff from end users (instructors or students).

  1. Can the e-mail notification from the Assignments tool identify the source worksite? (R. Hill, U.Wyo, rSmart 2.5.1)
  2. Why is the font too small/large on one student's Sakai pages, when it's fine on other students' browsers? (R. Hill, U.Wyo, rSmart 2.5.1)
  3. How do I use the Wiki? This is a request for a more direct message showing how easy it is; for some reason, people are looking for some other mechanism. (R. Hill, U. Wyo, rSmart 2.5.1)

(answer) Delaware has a useful doc here



Community members are invited to take these issues in any direction:

  • To answer the questions herein, providing material for documentation, or
  • To formulate them as suggestions to developers, or
  • To question whether such a feature is necessary or tenable, or
  • To propose some other treatment.