Sakai Support Strategies for Small Schools
- Former user (Deleted)
Owned by Former user (Deleted)
Presenters
- John Ansorge - Educational Technology Specialist
- Thomas Boudrot - Manager, Instructional Technology
Abstract
Are you running Sakai through a third party hosting service? Are you from a small school with a limited budget and limited staff to provide ongoing support to students and faculty? Perhaps you are piloting Sakai on a shoestring budget. What do you do when your IT Department doesn't support your Sakai-using students and instructors? With the right dedication and approach even a tiny support team can help ensure a happy and healthy Sakai deployment. This session will demonstrate simple solutions that do not require a large staff of course designers and software engineers to work. Some of the topics that will be covered include: -
- Systems and procedures for handling email-based and telephone support calls
- Tracking support issues to make system and design changes
- Heading off trouble at the pass
- Survey metrics used to improve design and support