End-User Support Resources

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Training, Tutorials, Documentation, Consulting Resources & Presentations

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Training Resources (for Workshops)

Title	Creating Institution	Description	Format	Link
Intro to Basics workshop notes	Michigan	General notes for basics workshop for instructors	Word Doc	Notes document
Info about our Training Workshops	Michigan	Email - Basic info about our Sakai training workshops	Word Doc	Information document
Handout for Project Site training	Michigan	Handout for setting up, adding people, and tool tips for project sites	Work Doc	Handout document
Workshop Handouts	Georgia Tech	Handouts for workshops on various training topics	Web Link	Georgia Tech Workshops
Workshop Instructor Scripts	Virginia Tech	Instructor notes and outlines for various workshops.	Word Doc	Virginia Tech Instructor Scripts
Training Course Selection Guide	Virginia Tech	A flowchart diagram illustrating the sequence of workshops a participant should complete.	PDF	Virginia Tech Training Course Selection Guide
Workshop Handouts	Virginia Tech	Handouts for workshops on various training topics	Web Link (to PDFs)	Virginia Tech Handouts
Workshop Outlines	Texas State	Outlines for training workshops	Word Doc	Workshop Outlines

Tutorial Resources (video and written documentation)

Creating Institution	Description	Format	Link
Michigan	Describes instructor activities, corresponding tools, and examples	Web Link	Instructor Activities Web Page
Michigan	Using citations, library reserves, and other library tools	Web Link	Library Tutorials
UC Berkeley	List of procedural documents to address common training needs	Web Link	UC Berkeley How To Library
U of Windsor	How-To documents, workshop listings, tips and help	Web Link	U of Windsor's CLEW Info Site
Charles Sturt University	Pedagogical and technical support for teaching and collaborating with CSU Interact	Web Link	CSU's Support for Staff Site
Mount Holyoke College	Quickstart Guide, tool usage guides, links to others' training materials	Web Link	Mount Holyoke Training & Support
University of Wyoming	All online course site instructors are asked to read this. Not comprehensive; contains the five or six points most essential to continued successful use of each of our platforms. Scroll down to "For WyoSakai Instructors."	Web Link	Online Course Minima
Texas State University	Videos of faculty interviews about how they use Sakai	Web Link	Faculty videos
Stockholm University	Students and instructors discuss how they use Sakai for teaching & learning (language: Swedish)	Web Link	Using Sakai Video
Saginaw Valley State University	Tool-centric video tutorials. Brand identity is avoided as much as possible, so other institutions might be able to utilize these for a while if they cannot make their own	Web Links	Student Support Video Tutorials Additional Video Tutorials
Stanford University	FAQ, Quick Start Guides, Tips, Video Tutorials, Known Issues, Release Notes	Web Link	CourseWork Help Resources
Indiana University	Indiana University offers generic "how-to" screencasts for Sakai training purposes. Learn how you can use the generic screencasts and customize them with your institution's skin.	Web Link	Video: Customizing IU Screencasts with Your Institutions's Skin
University of Delaware	Sakai@UD User Training website. Includes videos and handouts.	Web Link	Sakai@UD User Training
Georgia Tech	FAQs, instructor guide, workshop handouts, video tutorials, and training information	Web Link	T-Square Project Site
Etudes, Inc.	Tutorials and user documentation for Melete - content authoring and learning sequencing tool.	IMS CP & pdf	http://etudes.org/release/melete/
Etudes, Inc.	Tutorials and user documentation for Jforum - Discussion & Private Messages tool	IMS CP & pdf	http://etudes.org/release/discussion/
Virginia Tech	Recorded workshops, Video Tutorials, Handouts (FAQs, Quick-Start Guides, Student Guide, workshop handouts), Videos, Code Updates, Known Issues, etc.	Web Link	Recorded Workshops (Adobe Connect Pro) Video Tutorials (Camtasia) Handouts Code Updates Known Issues
Texas State University	Videos, documentation, instructor FAQs	Web Links	Videos Documentation FAQs Support Site Knowledge Base
Oxford University	Overview and Catalog of Support Resources, including the videos and Step-by-Step Guides listed below	Sakai site	WebLearn Portal
Oxford University	Videos for faculty	List of links to screen-capture presentations	Videolist
Oxford University	Step-by-Step Guides (tool-indexed)	List of links to PDF documents	SBSGlist
Samoo	Spanish video tutorials - Tutoriales de vídeo en español	Youtube videos	Samoo eLearning Youtube Channel
University of Hull	The help Wiki contains a range of documentation that will support the use of Sakai	Wiki linking to various formats including screen casts	http://tinyurl.com/ebridge-help-wiki

Resources for Writing and Customizing Documentation

Title	Creating Institution	Description	Format	Link
Serving Custom Content with the Sakai Help Tool	Michigan	How to create and maintain content for the Sakai Help Tool	Word Doc	How To Customize
Custom Help Docs	Michigan	Includes custom help pages & user information	Web Link	Michigan Help
Custom Help Docs	Indiana	Includes video tutorials & custom help pages	Web Link	Indiana Help
Custom Help Docs	UC Berkeley	Each edited help page is a separate branch in our local Sakai build	Web Link	UC Berkeley Help Tool *UC Berkeley Help
Custom Help Docs	Rutgers	Custom Help Pages for Tools & Site Creation	Web Link	Rutgers Help
Custom Help Docs	Yale	Custom Help Pages and FAQs	Web Link	Yale Help
Custom My Worskpace	Yale	Custom My Workspace for Helpful information, featured stories, MOTD, etc.	Web Link	Yale My Workspace
CSU Interact Help	Charles Sturt University	Customised Help to replace Sakai Help - some tool names changed, links to CSU tools, links to additional materials, placed in CSU context	Web Link	CSU Interact Help
Support Wiki	Brock University	Early-development help pages & user information	Web Link	Brock University Sakai Wiki
Custom Help Docs	Virginia Tech	Custom & Default Help Pages	Web Link	Virginia Tech Scholar Help
UFP-UV FAQ	Universidade Fernando Pessoa	FAQ Pages	Web Link	UFP-UV FAQ
University of Hull	University of Hull	Custom help pages	Web pages	eBridge Help Pages

Consulting Resources

Title	Creating Institution	Description	Format	Link
Consulting Services for Sakai	SakaiPedia	List of firms and individuals provide general contracting and consulting services for Sakai	Web Link	Sakai Consultants Web Page

Resources for End-User Support Staff

Title	Creating Institution	Description	Format	Link
Knowledge Base & Quick Tips	Michigan	Knowledge Base for common support questions & known issues User: "sakaiuser@yahoo.com" Password: "Sakai"	Web Link	UMich Knowledge Base
Site Administrators FAQ	Oxford	Knowledge Base for common support questions & known issues	Web Link	http://wiki.oucs.ox.ac.uk/weblearn/SakaiAdministratorFaq
Knowledge Base Articles	rSmart	Over 600+ articles on the use & maintenance of Sakai	Email for Access	jonny.brown@rsmart.com (she will send the current month's password for RSB guest login ID)
Use Cases for Authoring	Authoring Group	The use cases developed on this page can reveal and explicate support issues.	Confluence page	Authoring Summit - Use Cases
Knowledge Base Articles	Virginia Tech	Over 120+ articles on common questions and issues.	Web Link	Virginia Tech Answers.VT.Edu (search for "scholar+keyword") Virginia Tech Scholar KBAs (direct TinyURL link to search results)
End-User FAQs	Virginia Tech	FAQs, Resources, and Support Questions and Answers	PDF	VT Quick-Start: FAQs, Knowledge, and Resources

Presentations with Sakai Support Orientation

Title	Creating Institution & Person	Description	When/Where Presented	Link
Customizing Your Project Site - Beyond the CMS	University of Michigan; Sean DeMonner	Advanced customization scenarios.	Winter 07, Sakai Newport Beach	Confluence Presentation Page
Real-Time Sakai Support	Panel; Sean DeMonner; Jeff Ziegler; Kevin Brokamp; Derek Ramse	Walk through of complex Support scenarios and questions from the audience addressed in real time	Summer 07, Sakai Amsterdam	Confluence Presentation Page
Supporting Sakai: Lessons from the University of Michigan	University of Michigan; Sean DeMonner	This was a reprise of the presentation given in Austin with updated information and additional insights.	Summer 06, Sakai Vancouver	Confluence Presentation Page
Black Belt Support	University of Michigan; Sean DeMonner	This session will review several technically advanced scenarios in Sakai customer support.	Summer 06, Sakai Vancouver	Confluence Presentation Page
Creating Sharable Sakai Screencasts for Your Institution	Indiana University' Amy Neymeyr, Carol Rhodes	Indiana University offers generic "how-to" screencasts for Sakai training purposes. Learn how IU came to this point, and how you can use the generic screencasts and customize them with your institution's skin.	Summer '08, Paris	Confluence Presentation Page
Support on a Shoestring	Texas State University; Whitten Smart	The presentation highlights tools, practices, and programs that help 3 people support over 30,000 users	Summer '10, Denver	PDF File