Bottom-Up Guidance for Support
Top 5 Issues Working Summary: This document organizes the contributions below, and shows interested parties and work in progress.
End-User Group members who are acting as monitors will want to read the Jira and Sakai Overview if they haven't already.
Here are questions that have come to user-support staff from end users (instructors or students).
- Can the e-mail notification from the Assignments tool identify the source worksite? (R. Hill, U.Wyo, rSmart 2.5.1)
- Why is the font too small/large on one student's Sakai pages, when it's fine on other students' browsers? (R. Hill, U.Wyo, rSmart 2.5.1)
- How do I use the Wiki? This is a request for a more direct message showing how easy it is; for some reason, people are looking for some other mechanism. (R. Hill, U. Wyo, rSmart 2.5.1)
(answer) Delaware has a useful doc here
Community members are invited to take these issues in any direction:
- To answer the questions herein, providing material for documentation, or
- To formulate them as suggestions to developers, or
- To question whether such a feature is necessary or tenable, or
- To propose some other treatment.