Bottom-Up Guidance for Support
Top 5 Issues Working Summary: This document organizes the contributions below, and shows interested parties and work in progress.
End-User Group members who are acting as monitors will want to read (on the JIRA site) the Jira and Sakai Overview if they haven't already.
Here are questions that have come to user-support staff from end users (instructors or students).
- Can the e-mail notification from the Assignments tool identify the source worksite? (R. Hill, U.Wyo, rSmart 2.5.1)
- Why is the font too small/large on one student's Sakai pages, when it's fine on other students' browsers? (R. Hill, U.Wyo, rSmart 2.5.1)
- How do I use the Wiki? This is a request for a more direct message showing how easy it is; for some reason, people are looking for some other mechanism. (R. Hill, U. Wyo, rSmart 2.5.1)
(answer) Delaware has a useful doc here
Community members are invited to take these issues in any direction:
- To answer the questions herein, providing material for documentation, or
- To formulate them as suggestions to developers, or
- To question whether such a feature is necessary or tenable, or
- To propose some other treatment.