Meeting Notes:
On Call - Jon (UCB), Rita (IU), Steve (UM), Dave (VT), Fernando (UCD), Steve (RiNet)
- Virginia Tech Conference
- Who is attending? Steve (RiNet), Steve (Michigan), Jon (UCB), Dave (VT)
- T&L
- Migration
- Manual Site Creation -
- Auto Site Creation -
- Who is presenting? Steve (RiNet), UW (WebCT migration), Steve Lonn( User Survey), Jon (Help Project)
- BOF needed?
- T&L - End-User collaboration/cooperation opportunities: look for ways to keep each other informed of our activities and make sure our goals align.
- Take photos for the site (Dave will bring a camera)
- Who is attending? Steve (RiNet), Steve (Michigan), Jon (UCB), Dave (VT)
- Sakai Website space for End-User support group (Rita is working on this)- Have a collage of End-User support folks who are involved in the community.
- Have a Photo Collage
- Have Help Documents or Rotating links to Screencasts, Help Docs, etc. (add to agenda for next time)
- Getting suggestions / feedback from users - what do we do with them once we have them?
- IU's Enhancement Process -
- Tiered Support: Requirements Committee reviews Bugs & Feature requests
- For Bugs - Collect's issues, Report to IU JIRA, Checks Sakai JIRA before working on local solution.
- VT is just starting this process. Suggestions for Tools, Pilots, Weekly Project Meetings. Help Request System to collect.
- RiNet - Uses the Help Desk, Monthly Meetings
- Others (e.g., Michigan's "suggestion box")
- Other methods / idea
- List them on this page: Bottom-Up Guidance for Support
- Add items to the page that have made your "top 5" problems with Sakai, so that the End-User Support Group can
- List them on this page: Bottom-Up Guidance for Support
- Feeding suggestions into Sakai development: JIRA, Priorities, etc.
- IU's Enhancement Process -
- Workgroup Reports
- Custom End-User Documentation
- Help Tool Revision -
- Screencasts & Multimedia Instruction
- Other Issues or Projects That Need Workgroups?
- Are there pain-points in Using / Supporting Sakai that are not addressed by current workgroups?
- Other projects that the DG: USER community should be aware of (e.g., something happening in the Pedagogy group that is Support-related)
- Showing Demo Courses
- Other issues / topics
- Home page organization-- okay to add to "Current Workgroups and Tasks? (R. Hill)