User Membership - Indicate that a site is marked for deletion
GENERAL
TESTING
GENERAL
TESTING
Description
ISSUE
A user claims that they can't see a site. An admin uses "User Membership" to check. The site appears on the list, which makes it seem like user error. However, if the site was marked for deletion (soft delete) there is no indication on the admin's "User Membership" to communicate this information.
REQUEST
Please add some type of indication on the administrative "User Membership" tool if a site has been marked for deletion. This will help technical support staff understand why a user can't see a site and help to speed up a resolution to the problem (whether communication that the class has been canceled or that the admin needs to restore the site from the softly deleted sites area).
NOTE: This request is based on real-world experience. The lack of information in the "User Membership" page led to unnecessary troubleshooting and wasted time for both parties (and frustration on behalf of the instructor).
IDEA
When a site has been softly deleted, please update the "Site Status" accordingly. Currently, there is no change in the Site Status. It only lists Published or Unpublished. If a site has been softly deleted, I recommend changing the Site Status to "Marked for Deletion" with a decorative icon to also assist any sighted administrators see the state.
ISSUE
A user claims that they can't see a site. An admin uses "User Membership" to check. The site appears on the list, which makes it seem like user error. However, if the site was marked for deletion (soft delete) there is no indication on the admin's "User Membership" to communicate this information.
REQUEST
Please add some type of indication on the administrative "User Membership" tool if a site has been marked for deletion. This will help technical support staff understand why a user can't see a site and help to speed up a resolution to the problem (whether communication that the class has been canceled or that the admin needs to restore the site from the softly deleted sites area).
NOTE: This request is based on real-world experience. The lack of information in the "User Membership" page led to unnecessary troubleshooting and wasted time for both parties (and frustration on behalf of the instructor).
IDEA
When a site has been softly deleted, please update the "Site Status" accordingly. Currently, there is no change in the Site Status. It only lists Published or Unpublished. If a site has been softly deleted, I recommend changing the Site Status to "Marked for Deletion" with a decorative icon to also assist any sighted administrators see the state.