...
9. How should we vet the quality of the OOTB help files?
Collaborative review and verification-- unfortunately tedious and time-consuming, and dependent on careful coordination.
10. How should we address the branding and localization issues (different names, logos, style sheets, languages)?
...
11. "Wish list" thoughts?
- Low-Tech Quick Looks-- static web pages (even simpler than videos) that faculty can look at in a spare 5 or 10 minutes, with boxes and arrows, like Oxford's explanation of the Wiki tool. Public, with no login required.
- Pop-up on initial entry to site
- On first access to a site, person is presented a simple welcome pop-up with three options: video overview, getting started tutorials, or exit.
- Pop-up is role-based. Students see student materials, instructors, etc.
- Tool help
- Tool-based help pages should be easily navigated by the person's role in the site (yet other role materials accessible but not cluttering the current view). Students report getting lost in the help pages since it's not clear which pages are for them.
- A document librarian
...