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- Trial and error
- Call IT for help
- Look at first page of information that they can find and glance at
- Search help by keyword
- Search using Google
- Consult with colleague in next office, or ask office staff
4. What works in the way our documentation is organized?
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- FAQ: What users are asking after having used the system
- Tasks: Based on workflows, not on tools (Setting up a course site vs. using Site Info, for instance)
- Help files tend to be in text, other documentation might be in document, audio, video, picture format.
8. How can we encourage the Sakai community to contribute their improvement back to the OOTB help files?
- Provide an easily editable platform for central documentation
- Provide guidance on what should be contributed back, and how
- Provide ways to point to localized documentation to supplement the core help files
- Have a vetting process in place to accept/reject contributed changes
- Make the help files easily "subscribable", customizable, exportable in multiple formats for quick local updates
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