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Name | Institution | Expected contribution | |
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Mathieu Plourde | mathieu@udel.edu | University of Delaware | Ideas, workflows, leadership |
Alan Regan | alan dot regan at pepperdine dot edu | Pepperdine University | Ideas, workflows, content |
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Key Questions
Before we start defining our process, please share your thoughts the following questions:
1. How do we define "end-user documentation" - purpose, audience, and content?
2. What do users need to accomplish their tasks in Sakai?
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3. How do users find information when they hit the wall?
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4. What works in the way our documentation is organized?
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5. How should the help documentation be organized?
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6. What is the current process used to revise and improve the OOTB documentation?
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7. What are the difference between help files and other documentation?
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8. How can we encourage the Sakai community to contribute their improvement back to the OOTB help files?
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9. How should we vet the quality of the OOTB help files?
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