It has now become clear that the Sakai out of the box (OOTB) help files are suffering from a lack of attention. This everlasting issue has been lingering for the longest while, with bursts of interest occurring here and there, as the following links demonstrate :
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(this list is incomplete, please add yours):
- Sakai Community Documentation (Denver, 2010): http://confluence.sakaiproject.org/display/CONF2010/Sakai+Community+Documentation
- Strategies to Support Your Users: Custom Documentation and Help Files (Boston, 2009): http://confluence.sakaiproject.org/display/DOCCONF10/TowardThursday-Strategies+ato+SakaiSupport+DocumentationYour+ProjectDocumentation Preso Users
- BOF about community documentation (Boston, 2009): http://confluence.sakaiproject.org/display/CONF10/Thursday-Documentation-Discussing+a+Better+Sharing+Strategy+%28BOF%29
- Toward a Sakai Documentation Preso Project (Denver, 20102008): http://confluence.sakaiproject.org/display/DOC/Toward+a+Sakai+Documentation+Project
It is now time to gather members of the Sakai community and Foundation to tackle this problem once and for all. Bad documentation leads to unnecessary local efforts that do not find their way back to the OOTB help files. Now that so many schools are looking at LMS alternatives, and that the Sakai community wants to promote the use of Sakai, this is a blocker to adoption for many.
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