Reporting Samigo Bugs in Jira
Before reporting a bug in JIra, always search Jira to verify that the issue has not already been reported. Once you determine that there's no Jira ticket that describes your problem, create a new Jira as described below:
- Log in to Jira
- Click Create Issue (below the Search box at the upper right).
- In the Create Issue pop-up, set the Project to Samigo and Issue Type to Bug. Then click Create.
- Fill out the Create Issue form, focusing on the following fields:
- Summary: a short (10 words or less) description of the problem (e.g., Authoring Matrix / Clicking Save triggers new error reports)
- Priority: relative severity of the problem. Choose one of the following options:
- Components: The functional areas of the tool affected by the bug. More than one component can be added. If none of the component options fits, select Global.
- Affects Versions: The version Samigo affected by the bug. For the test fest, choose 2.9 Tentative under Unreleased Versions.
- Assignee: Leave at default value of Automatic.
- Environment: information about the specific computer and server on which the testing occurred, including the following:
- Desktop or laptop OS and version (e.g., win xp sp2)
- Browser name and version (e.g., IE 8.x or Firefox 8)
- URL of the server you are testing on (e.g., http://qa3-us.sakaiproject.org:8086/portal)
- Tag/version number: this can be found in the last line of the footer (e.g., tags/sakai-2.9.0-a01 QA on Oracle - Built: 10/26/11 12:00 - Sakai tags/sakai-2.9.0-a01 (Kernel 1.3.0-a01)- Server qa3-us)
- Description: a longer description of the problem and the site ID in which the problem occurred. Be sure to include step by step instructions for reproducing the bug.
- Attachments: It's also helpful to attach screenshots or screencasts to illustrate your description. Please use jpg or png file format as thumbnail images of these display in the issues.
- Leave the remaining fields blank and click Create to submit.
- You will receive an immediate e-mail notification, as well as notifications whenever the issue is updated. Please read these notifications, as the developer may need more information about the problem. To reply to a developer question or comment, click the link in the notification message to open the problem in Jira. Then click Comment to respond. Do not try to reply to a Jira via regular email. Your message will bounce.