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Black Belt Support

Speaker(s): Jeff Ziegler, Steve Lonn

Date: Wednesday 10:30 am - 12:00 pm
Room: INTL 3

Session Abstract

This session will review several technically advanced scenarios in Sakai customer support. Based on real cases gathered over the past year at the University of Michigan, we will introduce progressively more difficult-to-resolve support requests, encourage audience discussion, and ultimately present a solution. Go from Novice to Advanced support troubleshooter in one easy session!

Presentation Materials

  • PDF of slides is available – See Attachments tab above or click here to download

Podcasts

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Additional Information

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