Questions and Flow for
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Support Staff Interview and Observation
Flow
- Introductions
- Why we're here: we've been asked to design a next generation tool for the management of courses within a Learning Management System
- What we'll ask: your day, your frustrations
- After the interview, we'd like to observe you setting up a course.
- We may ask you some follow up questions.
Overview Questions
- What's your title?
- Can you give us a two sentence job description?
- Tell us about your responsibilities and typical day
- What would you say is the main goal in the task(s) you have?
- What's your favorite aspect of your job?
- What don't you like about your job? What's tasks would you rather not have to do?
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